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Recruitment - Customer Service 2018

STAR KITCHEN is a pastry brand from Japan, found in 2013. Staring with a cooking studio, Star Kitchen is currently a prominent brand in the high-end pastry market in Ho Chi Minh City. In addition, we are proud to be the partner of many big brands. 

STAR KITCHEN is now looking for 1 CUSTOMER SERVICE STAFF who will mainly handle in Cooking Studio and Birthday cake selling with the Job Description & Requirement below:

1/ JOB DESCRIPTION:

  • Manage orders via phone, facebook, e-mail, website. Response promptly to customer inquiries
  • Handle and resolve customer complaints
  • Create content for Website and Fanpage
  • Follow up on Customer interaction and maintain customer database 
  • Communicate and co-operate with other internal department
  • Make monthly Sale report 
  • Assist on any other work deemed necessary by senior manager

2/ REQUIREMENT:

1. Education & Training

  • Must be fluent in English
  • University graduate in Business Administration, Hospitality Management or related fields

2. Experience: Over 1 years working experience in related fields or experience new business development in the start-up company. 

3. Skills & Attitudes

  • Interest in food and cooking
  • Integrity, politeness, honesty and good management skill.
  • Active listening and attention to detail – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
  • Cooperation and concerning– Job requires being pleasant with others on the job and displaying a cooperative attitude; being sensitive to others' needs and feelings and being understanding and helpful.
  • Ownership and responsibility for own work and achieving result
  • Flexibility to respond to a range of different work situations
  •  Skills in Microsoft Office (Word, Excel)

3/ BENEFIT & RIGHT:

  • 1 day off per week
  • Salary from 6,000,000 – 8,000,000vnd.
  • The bonus is based on company revenue
  • Discussing more benefits when interviewing 

4/ OPPORTUNITIES

  • Opportunity to become sales & marketing staff (wider responsible for sales planning and brand development)
  • Experience various dimension of business development.
  • Learn Japanese popular cuisines.
  • Meet a new and diverse group of people who also share their passion for cooking.

5/ TIME AND CONDITIONS

  • Ability to work on the weekend, 1day off/week.
  • Training: class observation, knowledge of cakes and ongoing training as needed
  • Hired as Trainee for the first two months.

6/ PROCESS
Please send your CV (in English) and other relating certificates. Accordingly, the candidate will be invited for an interview. DEADLINE: 30/6/2018
Email: recruit.starkitchen@gmail.com
Contact: 028-3823 3325 (Mrs. Thuan)

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